Return Policy

Return & Refund Policy

Last updated: August 20, 2025

30-Day Return Window

You have 30 days from the date of delivery to return items for a full refund. Returns must be initiated within this timeframe.

Return Conditions

To be eligible for a return, items must be:

• In original, unused condition
• In original packaging with all accessories
• Include original receipt or proof of purchase
• Free from damage not caused by defect

Non-Returnable Items

The following items cannot be returned:

• Items damaged by misuse or normal wear
• Products with removed serial numbers or labels
• Items returned after 30-day window
• Custom or personalized products

How to Return Items

1. Contact us at support@smartcores.store with your order number
2. We'll provide return instructions and shipping label
3. Package items securely in original packaging
4. Ship using provided return label

Return Shipping

• Customer pays return shipping costs ($15 flat rate)
• We provide prepaid return labels for defective items
• Use trackable shipping method for returns over $100
• We recommend insurance for high-value returns

Refund Process

• Refunds processed within 5-7 business days of receiving return
• Refunds issued to original payment method
• Return shipping costs deducted from refund (unless item defective)
• You'll receive email confirmation when refund is processed

Exchanges

We don't offer direct exchanges. To exchange an item:

1. Return the original item following our return process
2. Place a new order for the desired item
3. This ensures fastest processing and availability

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We'll arrange free return shipping
• Full refund or replacement provided

Warranty Claims

For manufacturer warranty issues:

• Contact us first for guidance
• We'll help coordinate with manufacturer
• Warranty terms vary by product
• Keep original receipt for warranty claims

Restocking Fee

A 15% restocking fee may apply to:

• Returns without original packaging
• Items returned in non-sellable condition
• Special order items

Contact Us

Questions about returns? Contact us:

• Email:smartcores.store@gmail.com
• Include your order number in all communications
• We respond within 24 hours